Koleksi dan Dokumen Digital

How to win customer through customer service with heart: panduan melayani customer dengan hati sebagai kunci keberhasilan perusahaan memenangkan customer demi membangun citra perusahaan di masa depan

1022 - 658.812 HAR h

Buku

HARYONO, BUDI

2016

ANDI

Abstrak: -

Full Teks: -

Tersedia: 2 dari 2 eksemplar

Services marketing: integrating customer focus across the firm

1559 - 658.812 ZEI s

Buku

ZEITHAML, VALARIE A.
GREMLER, DWAYNE D.
BITNER, MARY JO

2018

MCGRAW HILL EDUCATION INTERNATIONAL

Abstrak: -

Full Teks: -

Tersedia: 2 dari 2 eksemplar

Services marketing: people, technology, strategy

1634 - 658.812 LOV s

Buku

LOVELOCK, CHRISTOPHER
WIRTZ, JOCHEN

2016

WORLD SCIENTIFIC

Abstrak: -

Full Teks: -

Tersedia: 13 dari 13 eksemplar